Support FAQ - Biblical Health TV | Biblical Health TV

Support FAQ

Im experiencing issues with the BHtv site. What should I do?

We apologize for the issues you are experiencing with BHtv. We appreciate your patience and we want to do our best to serve you and address your concerns. Kindly first check through this FAQs page to see if your answer is here. If not, then please submit a ticket to our Help Desk at: www.BiblicalHealth.tv/help

How do I view/listen to/read content on the BHtv website?

All media content, including bonus materials, that are included with your membership will also posted on this Membership website, according to the content distribution timeline of your specific membership. (Unless otherwise specified, all BHtv content is virtual/online, and no hard copy materials will sent to you.) All content is/will be available to view/listen to/read online, and some may also be downloadable.

To listen/download bonus Audio: Click the play button to listen online or Right-Click the link to download on your computer or iPod.

To read/download PDFs: Left-click the Link or Icon to read in browser or Right-click to download to read on your computer or print.

Who is authorized to access my Membership account?

 Unless otherwise specified, all BHtv Memberships are “Lifetime Household Memberships”. This means you and your household may access your content from anywhere and at anytime. We define “household” as those who formally reside at your residence on a full-time basis, whether your family or housemates.

We seek to keep BHtv memberships incredibly affordable, and our products come with either a trial or refund period, so it’s easy for those outside your household to get their own memberships and try us out without risk. None of our members, regardless of level, should EVER share their username/password, nor assist in the pirating of our content for distribution to non-members! (Let’s play fair with each other, OK?) Illegal sharing of your membership or any BHtv content may result in the permanent loss of your Membership, your forfeiting access to all content from the beginning of your Membership without refund, and permanent restriction from any future BHtv Membership. Please respect our content licensing restrictions, and nobody (we nor you) gets hurt. Thank you![/learn]

How do I change email address in my account?

First log into your account, and go to the Account section and change your email there. This will change your email on the Membership Site list, but not our general email list, and will also make it your new Username Email for signing into the BHtv site, so make sure to remember that for the next time you log in. Then, to change your email in our general elist, go to the last email you received from us that came to your old email address, scroll down to the bottom, click the Unsubscribe link, and submit your new email to replace the old one.

How do I change my password?

You can change yours at anytime from the one we assigned you, to one more memorable, and change it again for whatever reason. (Just look for the “User Profile” link under the “Account” tab in the menu bar.)[/learn]

If forgot my password and can't log in, how can I recover it?

And if you ever forget your password, go to the Login page on the ‘outside’ of the BHtv Member website, type the email address associated with your account into the Email field, and click the “Forgot Password” link. Your password will be emailed to you immediately. Retrieve it and log in.

How can I update my profile?

First log into your account, and go to the Account section and fill in your information, then click update.

How do I unsubscribe from/cancel a membership?

Sorry, no one is allowed to desert the Revolution! (Just kidding!)

We’re sad to have you leave us, but if you must: Simply go to our Help Desk and request a cancellation: www.BiblicalHealth.tv/help

Your membership will be suspended as of the day of your request, you will no longer be billed for future recurring payments, and you will continue to receive new content until your current month expires. You will also retain lifetime access to any content that has been released to you. If you wish to reactivate your membership in the future, just contact the Help Desk requesting reactivation, and we will restart your membership right where you left off.

Please note: No refunds will be issued on paid monthly memberships, or on other products past any stated guarantee period.

How do I unsubscribe from your email list?

There is always an unsubscribe link on the bottom of every email notice we send you, so you may leave our list at any time. If you have a membership we highly discourage your unsubscribing from our elist because you will not receive important notifications about your membership. We do not spam or sell your email address to others, and try our best to limit the number of emails we send, and have the ones we distribute be meaningful.

What to do if my account has been locked?

We have a security gate on the membership site to prevent people from sharing the password and allowing unauthorized access.  If you are accessing your account from multiple devices/locations, or your IP address changes often, this can trip the gate.

If this happens, contact our Help Desk at: www.BiblicalHealth.tv/help and we will reopen it for you.

What’s the login link to the Member Site?

Do you offer Scholarships?

Yes, we do. If you cannot genuinely afford a BHtv membership, please write our Help Desk to request information about our BHtv Scholarship program.

My question isn't answered here. What else can I do?

Please contact us through our Help Desk: www.Biblicalhealth.tv/help and we’ll do our best assist you. When submitting your support ticket, please choose the category that best describes your issue, so it will be properly routed to the correct person, allowing us to respond as quickly and accurately as possible. 🙂

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