Interactive help for Hesk settings

 

» Custom fields

Custom fields can be used to collect additional information from your customers. You can enable up to 10 custom fields by selecting YES in the Enable column. Once a field is enabled you have several options to set.

» Type
Choose field type. It can be one of the following options:

» Required
Check to make the custom field a required, otherwise it is an optional one.

» Field name
Give the custom field a unique name that what will be displayed next to the field, for example "Postal address".

» Location
Choose whether the custom field should be displayed before or after the "Message" field when submitting a new support ticket.

» Options
Options you can set for each field depending on the selected Type:

 

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