Interactive help for Hesk settings

 

» General settings

Website title

A short title of your website, for example "My lovely website". This will be used as the title of the link that is be displayed in top left corner of customer interface and enables them to return to your website.

Website URL

URL of your website, for example "http://www.yourwebsite.com". Make sure this is a valid URL and you start it with either http:// or https:// . This will be used as the URL of the link that is be displayed in top left corner of customer interface and enable them to return to your website.

 

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Support e-mail

Default support e-mail address. Make sure you enter a valid e-mail address.

Webmaster e-mail

Default webmaster e-mail address. Make sure you enter a valid e-mail address, it can be the same as Support e-mail.

No reply e-mail

Your "no reply" e-mail address. This is the e-mail address that will be shown as e-mail sender (From: header) in all e-mails sent from Hesk. Usually it is an e-mail you don't read and don't reply to. Make sure you enter a valid e-mail address, it can be the same as Support e-mail but it is recommended to use a different one.

 

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» Language settings

Default Language

If you have several languages installed for Hesk this will be the default language. All properly installed languages are displayed in the drop-down box. Please refer to the readme.html file for instructions on how to install more languages. The "Test language folder" link will help you troubleshoot non-working language installations.

If multiple languages are enabled you can set your preferred language on the "Profile" page.

Multiple languages

Enabling this setting will allow your users and staff to choose their preferred language from the list of installed languages. Do not enable this feature unless you provide support in all of the installed languages!

 

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» Database settings

Database host

Database host server, "localhost" works for most users. Do NOT change this unless you know what your MySQL host is. Ask your hosting company if not sure or if you are having problems connecting to the MySQL database.

Database name

The name of your MySQL database. You should create one in your web hosting control panel or ask your hosting company for this info.

Database username

The username you use to connect to MySQL database. You should create a MySQL user in your web hosting control panel or ask your hosting company for this info

 

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Database password

The password you use to connect to MySQL database. You should create a MySQL user in your web hosting control panel or ask your hosting company for this info

Table password

The prefix that will be added to all table names. If set to hesk_ table "users" will actually be named "hesk_users" in your database. This is useful if you want to run multiple installs of Hesk using one MySQL database, just give each install a unique table prefix name (hesk1_, hesk2_, hesk3_, ...)

 

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